Refund Policy
At Singh Marketing Agency, we are committed to providing high-quality services that meet the needs and expectations of our clients. However, we understand that there may be instances where you may not be fully satisfied with our services. Our refund policy outlines the conditions under which refunds are granted.
1. Services Covered by This Policy
This refund policy applies to all services provided by Singh Marketing Agency, including but not limited to social media marketing, influencer marketing, content creation, and digital advertising.
2. Eligibility for Refunds
- Service Non-Delivery: If the agreed-upon services were not delivered within the specified timeframe and the delay was solely due to our fault, you are eligible for a full refund.
3. Refund Request Process
- To request a refund, please contact our support team within 14 days of the service delivery or the issue occurring.
- Provide your order details, a description of the issue, and any supporting evidence (e.g., screenshots, correspondence).
- Our team will review your request and respond within 7 business days.
4. Non-Refundable Situations
- Change of Mind: Refunds are not available if you simply change your mind after the services have been rendered.
- Client's Delays: Refunds are not applicable if the delays or non-performance were caused by the client (e.g., failure to provide necessary information or approvals).
- Third-Party Issues: We do not offer refunds for issues caused by third-party platforms or tools that are beyond our control.
5. Processing of Refunds
- If your refund request is approved, the refund will be processed within 14 business days.
- Refunds will be issued to the original payment method used during the purchase.
6. Modifications to Services
- If the client requests changes or modifications to the services after they have commenced, additional fees may apply. Refunds are not available for services that have been altered at the client's request.
7. Contact Information
If you have any questions or concerns about our refund policy, please contact us at:
Mobile Number: 9315284652
Email Id: info@singhmarketingagency